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Contact me Order your copy today! Blog Articles Podcasts Videos Audio Books Strategy and the Fat Smoker First Among Equals Practice What You Preach The Trusted Advisor True Professionalism Managing the Professional Service Firm Practice Coach Seminar Notes Professional Business Principles for Successful Business Professionals This site is divided into two main areas: MY MATERIALS allows you to explore my articles, books, podcasts, videos and blog posts. The ABOUT ME section lets you find out more about my consulting and speaking services. Strategy Managing Client Relations Careers General articles podcasts Strategy Below is a selection of my recent materials in this topic. Click on the "sort by" column above to choose from articles , and podcasts articles podcasts Managing Below is a selection of my recent materials in this topic. Click on the "sort by" column above to choose from articles , and podcasts articles podcasts Client Relations Below is a selection of my recent materials in this topic. Click on the "sort by" column above to choose from articles , and podcasts articles podcasts Careers Below is a selection of my recent materials in this topic. Click on the "sort by" column above to choose from articles , and podcasts articles podcasts General Below is a selection of my recent materials in this topic. Click on the "sort by" column above to choose from articles , and podcasts Articles What's Our Deal? At a recent conference, I heard a number of successful firm leaders describe how their firms had a… read more Are We In This Together? The Preconditions For Strategy Managers build their plans and strategies on the assumption that people in their firm are ready an… read more Accountability: Effective Managers Go First (published on ChangeThis.com) read more The One-Firm Firm Revisited In 1985, one of us (David Maister) wrote an article for the Sloan Management Review called “The … read more Managing the Multidimensional Organization Professional businesses today are structurally complex organizations with many senior people overb… read more Podcasts Strategy and the Fat Smoker A strategy, like any other lifestyle altering decision, requires the discipline stick to the plan…. read more The Fat Smoker All companies know what they need to do to be successful. The trick is to have the determination … read more Survey Results The goals of an organization are only attainable through the mobilization of the organization as a… read more Strategy is Standards In order to succeed, a professional firm must have values, principles and standards. These should… read more Profit Formula In business many factors lead to ultimate financial and business success. The challenge is to iden… read more Articles Selecting A Leader: Do We Know What We Want? If you read many articles or books on the desired qualities of a CEO or a managing partner, you ca… read more Accountability: Effective Managers Go First (published on ChangeThis.com) read more The One-Firm Firm Revisited In 1985, one of us (David Maister) wrote an article for the Sloan Management Review called “The … read more Managing the Multidimensional Organization Professional businesses today are structurally complex organizations with many senior people overb… read more Why (Most) Training is Useless For much of my professional life, I have been paid to do training. It has been very well received … read more Podcasts Accountability In order for the employees of an organization to raise their performance, those in managerial role… read more Managing Dad Commonly used tactics in management such as performance appraisals, go against every rule of famil… read more Using Language to Get What You Want Careful attention to language and an understanding of the best way to present issues are key inter… read more Train a Pigeon Getting another human being to fulfill their potential is a general process akin to the process of… read more Getting Others to Give You What You Want Everything you want in life must be given to you by others. The key question in getting what you … read more Articles Integrity Impugned Because of prior poor experiences – or the generally bad caricatures that exist about many profess… read more Adventures in Modern Marketing A few months ago, I was having dinner with an acquaintance, a world-famous professor at one of the… read more Marketing is a Conversation As the authors of The Cluetrain Manifesto (Perseus Publishing, 2000) suggest, it’s time we stopped… read more Do You Really Want Relationships? In The Trusted Advisor (Free Press, 2000), my coauthors and I pointed out that building trusting r… read more Doing It For The Money It was one of those familiar conversations that I often have: “We want to get more of our peopl… read more Podcasts Dynamos Professionals at any given time can be one of three things: dynamos, cruisers or losers. What are… read more Getting Hired by New Clients sides of the fence. We will discuss how to thwart this cycle at the root by demonstrating your cap… read more Experts vs. Advisors In the marketing of professional services, you can come across in one of two ways to the buyer. Y… read more Marketing To Existing Clients Most professional organizations spend the overwhelming majority of their non-billable, business ge… read more Rules of Relationships There is far more to building a relationship than the point of any given conversation and there is… read more Articles Integrity Impugned Because of prior poor experiences – or the generally bad caricatures that exist about many profess… read more Why (Most) Training is Useless For much of my professional life, I have been paid to do training. It has been very well received … read more It's Not How Good You Are, It's How Much You Want It Some Personal History Like many people, I had no idea what I wanted to do with my life when… read more Young Professionals: Cultivate the Habits of Friendship Most young professionals realize early in their careers that, at some point, skill in generating b… read more Professionalism in Consulting Like many profound ideas, “professionalism” is an ambiguous concept used to refer to a wide range … read more Podcasts Summary Proverb We will close this series with a proverb that I use to conclude many of my seminars. It illustrat… read more Earning a Relationsip Everything in we want in life must be given to us by another human being. This being the case, a … read more Think of Work Marketing services that excite you to clients that you are interested in brings the odds of winnin… read more Sustaining the Momentum Burnout, the imposter syndrome and the motivation spiral are all key components in a loss of momen… read more Avoiding Procrastination One of the most common plagues in professional life is procrastination. The key is: Don’t p… read more Articles Geographic Expansion Strategies Newspaper coverage of the legal profession is filled with plans to expand geographically, diversif… read more The Auditing Debate Any way you look at it, the audit business cannot continue much longer as it is. If years of “clea… read more Charting Your Course The search for the best ways to organize and manage architecture firms has occupied more and more … read more The Psychology of Waiting Lines Introduction In one of a series of memorable advertisements for which it has become justly … read more The Laws of Service Businesses Professor Daryl Wyckoff was one of my mentors at the Harvard Business School, and we coauthored th… read more Watch for upcoming resources in this area. -- There is nothing so powerful in business as actually having principles that you hold on to passionately and require those around you to believe. One way or another, all my research conclusions, consulting advice and speeches in my professional career as a global consultant, business author, and former Harvard Business School professor come down to passion, people and principles. I am pleased to share with you my insight...